Description

Do you enjoy talking on the phone and helping customers?  Do you like dealing with the latest and greatest cell phone technology?  Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!

We are seeking customer-oriented candidates to:

·        Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries

·        Collaborate with other departments to resolve product and service issues for customers

·        Assist sales associates with service and account issues

·        Follow up with customers to ensure continued customer satisfaction

·        Maintain a proficient knowledge of products and services

Required Skills and Qualifications:

·        One year of customer service, call center experience, or equivalent work experience

·        High School Diploma or equivalent

·        Customer-focused attitude

·        Strong communication and problem-solving skills

·        Availability to work evenings, weekends, and some holidays

·        Bilingual (English/Spanish) preferred

We proudly offer:

·        Competitive pay and opportunity for monthly commission

·        A fun work environment

·        401(k) Retirement Plan with Company Match

·        Health, Dental, and Vision Insurance

·        Life, Dependent Life, and AD&D Insurance

·        Short and Long-term Disability Insurance

·        Generous Paid Time Off

·        Employee Discounts

How to apply:  Submit an online application at https://www.nex-techwireless.com/job-application and send a current resume and cover letter to ntwcareers@ntwls.com.  Nex-Tech Wireless is an EEO employer.

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