Description

Do you enjoy talking on the phone and helping customers?  Do you like dealing with the latest and greatest cell phone technology?  Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!

We are seeking customer-oriented candidates to:

  • Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
  • Collaborate with other departments to resolve product and service issues for customers
  • Assist sales associates with service and account issues
  • Follow up with customers to ensure continued customer satisfaction
  • Maintain a proficient knowledge of products and services

Required Skills and Qualifications:

  • One year of customer service, call center experience, or equivalent work experience
  • High School Diploma or equivalent
  • Customer-focused attitude
  • Strong communication and problem-solving skills
  • Availability to work evenings, weekends, and some holidays
  • Bilingual (English/Spanish) preferred

We proudly offer:

  • Competitive pay and opportunity for monthly commission
  • A fun work environment
  • 401(k) Retirement Plan with Company Match
  • Health, Dental, and Vision Insurance
  • Life, Dependent Life, and AD&D Insurance
  • Short and Long-term Disability Insurance
  • Generous Paid Time Off
  • Employee Discounts

How to apply:  Submit an online application at https://www.nex-techwireless.com/job-application and send a current resume and cover letter to ntwcareers@ntwls.com.  Nex-Tech Wireless is an EEO employer.

Labeled as: customer service

Location

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