Update: Increased earning potential for onsite employees up to $15.95/hour* + $500 New Hire bonus!
Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Please note, this job posting is for upcoming classes in our Lawrence, KS location; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.
Pay and Benefits:
Earning potential up to $15.95/hr* through our ramp season
Health and wellness benefit add on = $4.54/hr
NEW – $500 New Hire Bonus!*
Potential bonuses for excellent work and referrals
A variety of shifts that meet lifestyle and family goals
Supportive work environment
Many opportunities for promotion and career advancement into global company
No cold calling, sales or collection calls!
*Rate cited includes base pay + new $3/ hourly onsite bonus. Terms and conditions apply.
*Eligibility requirements apply
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
Education and Qualifications:
High School Diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
Spanish fluency is desirable
Labeled as: customer service, Healthcare