Update: Increased BASE pay rate to $17.00/hr PLUS flexible scheduling options now available
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers – ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Please note this job posting is for upcoming classes (onsite) in Lawrence, KS; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. This is an onsite position.
Pay and Benefits:
New base rate $17.00/hr
Health and wellness benefit add on = $4.54/hr
$500 New Hire Bonus*
$1,500+ in bonuses available for excellent work and referrals
Flexible scheduling options that meet lifestyle and family goals
A supportive environment with peers who share your passion for improving people’s lives
A career path that unfolds based on how you want to grow within the company
No cold calling, sales, or collection calls!
*Eligibility requirements apply
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
Education and Qualifications:
High School Diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
Spanish fluency is desirable