Description

Dynamic Workforce Solutions

Job Title: Supportive Services Coordinator- YouthBuild KCK

Reports To: YouthBuild Program Manager

Office Location: Kansas City, KS/Wyandotte County

Type: Full-time/ non-exempt

Wage: $35,000 to $36,000 a year

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow’s jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: The Supportive Services Coordinator’s primary responsibility is to manage and lead the supportive services and service-learning programs, members and volunteers in the YouthBuild KCK program. The Supportive Services Coordinator will coordinate and manage YouthBuild KCK’s relationships among 30 or more local and national non-profit support services organizations and evaluate them for ongoing effectiveness and impact on the program and its participants. Supportive services feature a range of regulatory and legal requirements to which we must adhere, and for which the Supportive Services Coordinator will have primary responsibility for maintaining compliance. The YouthBuild KCK service-learning program is administered primarily through its YouthBuild USA AmeriCorps affiliation. The Supportive Services Coordinator has primary responsibility for managing the YouthBuild KCK AmeriCorps program, including selecting and managing the AmeriCorps members and successfully ushering members through their YouthBuild AmeriCorps service year.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Nature and Scope of Responsibilities:

Screen, and validate eligibility of all AmeriCorps members, and assemble individual trainee files/records.
Manage all AmeriCorps members during their service year, including accurately recording service-learning hours monthly, and ensuring compliance with AmeriCorps rules and regulations.
Participate in quarterly monitoring meetings with the YouthBuild AmeriCorps Portfolio Manager. Prepare the YouthBuild KCK AmeriCorps program for its annual monitoring visit.
Create, manage, and accurately maintain a system for tracking supportive service providers to the YouthBuild KCK program.
Organize, plan, and execute all secondary service-learning projects for YouthBuild KCK.
Assist Trainees with identifying barriers to success and establishing personal goals to achieve success.
Complete individual needs assessments for each participant regarding the following: basic needs such as housing and food security; education level and school enrollment; current income, employment and past work experience; gang affiliation and involvement with the justice system.
Meet regularly with other staff to develop and maintain a consistent approach to supporting and expanding the personal growth and leadership skills of Trainees and make referrals for coenrollment into other system partner services or programs based on individual needs and goals.
Conduct formal monthly one-on-one meetings with AmeriCorps members to monitor progress; secure appropriate educational, training, employment and /or leadership opportunities, address newly identified barriers and celebrate milestone achievements and personal triumphs.
Manage supportive services for YBKCK Trainees and leverage additional services that may be available through system partner programs and services. Complete supportive services requests and submit to YouthBuild Program Manager. Ensure that all supportive services are properly documented in the Trainee case file.
Prepare and present activity reports for the Project Director, YouthBuild KCK Advisory Board, Workforce Partnership Board of Directors, and key partners and stakeholders as directed.
Other Duties as assigned to meet company and organizational goals and objectives.

Organizational Responsibilities:

Attend meetings, trainings or workshops related to job duties and as directed.
Represent the company and local organization with other public entities and partners in a positive, professional and ethical manner that meets DWFS’ extreme customer service standards and expectations.
Contribute to maintaining a safe working environment for staff, donors, guests, vendors, partners and participants.

Annual Goals: Achieve established goals for meeting our funding and grant requirements, including the Department of Labor and the AmeriCorps network. Work with other members of the YouthBuild KCK team to ensure goals reflect, align with, and contribute to the broader goals of DWFS and the Workforce Partnership organization.

Flexibility: Flexibility and emotional intelligence is a key attribute for this position. A willingness to take-on additional duties to ensure the success of the team is essential.

Education and/or Experience

Experience working with diverse groups of at-risk young adults from historically socioeconomically disadvantaged families/communities, and across ethnic and racial backgrounds.
Must be able to maintain a high level of confidentiality and serve as a role model.
Demonstrated dependability, maturity and initiative.
Excellent communication skills, both oral and written.
Proficient in Microsoft Office (including Microsoft Word, Excel, Access, PowerPoint and Publisher), and Adobe Suite software. Experience with reporting databases/MIS preferred.
Experience working with and coaching at-risk young adults from diverse populations and across differing socioeconomic, ethnic and racial backgrounds.
Must be able to maintain a high level of confidentiality and serve as a role model.
Demonstrated dependability, maturity and initiative.
Ability to handle crisis situations with minimal supervision.
Ability to interpret technical and regulatory language from Federal, State, or local sources.
Ability to work autonomously and as an integral part of a team.
Demonstrate genuine concern and respect for diverse cultures and populations served by YBKCK, always acting with tact and respect for participants’ backgrounds.
Ability to speak in public to promote the work of the program.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

S./B.A. with major/minor in social work or related field (additional equivalent or related experience in the field may be substituted for part of the educational requirement).
Be able to pass a Criminal History & Background Check.
A valid driver’s license, acceptable driving record and experience driving a 15-passenger van.

Physical and Mental Requirements

Will work in office, classroom, outside at construction worksites and community service projects. Conditions outdoors will vary according to the climate.
Frequently required to stand, walk, sit, talk, and listen.
Required to drive a motor vehicle in a variety of weather conditions and with multiple people in vehicle.
Will be required to reach, push/pull, stoop and climb stairs
Frequently required to use hands to finger, handle, feel or move objects, tools or controls and reach with hands and arms; and write.
Uses a keyboard, calculator, adding machine, or other devices to enter and transform words or data.
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus, and read.
Noise level in this work environment is usually moderate to loud.

Core Competencies

Character: This leader models and follows established standards of conduct; displays honesty and integrity in every action and decision; is driven to achieve; is reflective and seeks authentic feedback; and is a committed lifelong learner.
Teamwork: This leader is an active listener; includes and engages others; is an effective facilitator; brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.
Functional Skills: This leader follows organizational policies and standards; has effective technology skills; demonstrates effective business acumen; is mindful and effectively leverages resources; focuses on key metrics when making decisions; and is offers suggestions for program enhancements to generate desired outcomes.
Interpersonal Skills: This leader has effective verbal and written skills; practices a consultative approach, develops, coaches and mentors Trainees and other staff; is willing and able to have crucial performance conversations; and influences and inspires others.
Change-Leader: This leader’s work is aligned with the goals and objectives of DWFS and Workforce Partnership; understands external trends and helps prepare the organization to respond to such; is seen as a change champion; is innovative; and is seen a thought-leader in their functional area and scope-of-work.
Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business. It is key to our people’s passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

 

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2557076-86386

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