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12 Jul 2018

Full-Time Systems Support Specialist

Gilmore Solutions – Posted by gshr Sterling, Kansas, United States

Job Description

Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.


-Proactive, energetic, “can-do” attitude

-Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve

-Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus

-Genuine, honest, common sense, and caring

-Excellent communication, interpersonal, organizational, active-listening, and customer care skills

Expectations for the position:

-Responsible for providing Tier 1 technical assistance in response to client submitted requests and escalating issues that could not be resolved onto Tier 2 engineers or remote/field support.

-As the first support contact, provide exceptional customer service by possessing high emotional intelligence and building sustainable relationships of trust.

-Effectively manage and prioritize incoming calls and client requests.

-Seamless inter-departmental communication and teamwork.

-Thorough understanding of the client’s business and strategies and the ability to plan for future needs and requirements.

-Willingness to work flexible hours and participate in on-call rotation when necessary to achieve client and team goals.

-Create complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.

-Ability to translate technical knowledge into actionable direction.

-Maintain in-depth knowledge of Gilmore Solutions’ service offerings and differentiators.

-Performance of daily technical tasks to ensure client systems are secure and up to date.

Competitive Compensation and Benefit Package:

• Base compensation
• Personal achievement incentive compensation
• Group achievement incentive compensation
• Personal success plan incentive
• Group health, dental and vision insurance
• 401(k) plan
• AFLAC insurance
• Verizon cell phone business plan or reimbursement
• 6 paid holidays annually
• 15 days PTO annually

How to Apply

To apply please visit our Careers page.

Job Categories: IT/Software Development. Job Types: Full-Time. Job Tags: computer, core values, dedicated, engineer, engineer information technology, fun, Information Technology, IT, Management, Manager, network, Networking, organized, proactive, Sales, tech, and technology.

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